Strategic Sales Associate

About The Role

As part of our Sales Development team, you’ll be on the front lines of building lasting customer relationships and showcasing the value of our ambient documentation product. You’ll be an instrumental part of our revenue growth, guiding customers from first touch and beyond - making sure every client feels supported and successful. You won’t just follow processes; you’ll own outcomes, solve tough business problems, and help shape how we scale.

This role requires candidates to be onsite 5 days per week in our Mountain View, CA

• Make cold calls and qualify accounts while launching targeted outbound campaigns into high potential accounts

• Leverage intent marketing and community intelligence tools (e.g., Common Room) to efficiently target and prioritize high-intent prospects, optimizing outreach and conversion strategies across key healthcare segments

• Collaborate with the sales leadership to improve outbound motion that drive revenue growth

• Manage customer relationships and own the delivery of exceptional experiences for every customer

• Speak at a high level about our ambient documentation product to customers

• Breakdown hairy, challenging business problems

• Own execution and outcomes

• Drive operational metrics (process throughput, defect rate, etc.)

• Understand the business in-and-out to be proactive about solving emerging problems

• Run outreach with customers via phone/email/demo call

• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure’s best practices

• 1-2 years Sales Development Representative experience

• Strong strategic mindset and ability to contribute to and execute go-to-market (GTM) approach, including identifying target accounts, developing outreach, and refining prospecting based on market feedback

• Bachelor’s degree or equivalent work experience

• Strong communication skills, both written and oral

• Interest in AI and utilizing tools to improve work efficiencies

• Extremely flexible with an ability to multitask, prioritize, and manage time effectively

• Process oriented, organized, and able to work well in unstructured environments

• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience

• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Resourceful Prospecting Mentality: You don't rely on a single playbook. You think creatively across channels - social, community, warm intros, events, and beyond - to find and engage prospects that others miss. You know how to generate pipeline with minimal resources and aren't afraid to get scrappy
• Consistent, Repeatable Performance: You have a proven track record of not just hitting a number one month or one quarter, but sustaining high performance over time. You understand the difference between a lucky streak and a repeatable system, and you build toward the latter
• Creative Pipeline Thinking: You are constantly testing new approaches, learning from what doesn't work, and iterating. You bring genuine curiosity to prospecting and push yourself to think beyond conventional outbound techniques
• Thrives in an Evolving GTM Motion: You are energized - not intimidated - by a sales motion that is still being refined. You can operate effectively with incomplete playbooks, contribute to shaping the process as you go, and help identify what's working and what needs to change
• Competitive Awareness and Differentiation: You understand that this is a crowded market with no shortage of competitors. You take the time to deeply understand the competitive landscape, know how to position Commure's value…