Dealer Representative

Join our client’s innovative team as a key partner in driving the adoption and execution of groundbreaking solutions within the automotive retail space. This dynamic role offers the unique opportunity to directly impact how dealerships engage with new programs, playing a crucial part in shaping the future of customer experience and business growth. Your expertise will be instrumental in building strong relationships and empowering partners to succeed in an evolving industry.

Our client is at the forefront of innovation, dedicated to developing advanced solutions that transform how individuals interact with their vehicles and the broader ecosystem. They are a forward-thinking organization committed to a sustainable future, driving progress through cutting-edge programs and strategic partnerships. Joining their team means contributing to a mission that redefines industry standards and enhances customer engagement across a vast network.

As a pivotal member of the team, you will serve as a primary liaison, empowering dealership teams to effectively implement and champion new initiatives. This role is essential for achieving key program targets by fostering strong relationships, providing comprehensive training, and ensuring seamless execution of solutions. You will be instrumental in bridging the gap between innovative programs and their successful adoption in the field, directly influencing business growth and customer satisfaction.

• Serve as a primary point of contact for dealership teams regarding products, programs, and customer engagement processes.
• Collaborate with program managers to drive dealer adoption and performance against key program targets, including online enrollment, digital portal usage, incentive process execution, referrals, onboarding, and activation.
• Build strong relationships with dealership owners, management, and sales staff through proactive outreach, follow-up, and in-person support.
• Provide in-dealership training and education on offerings, program opportunities, activation workflows, sales processes, and customer journey best practices.
• Respond to dealer questions, resolve common issues, and elevate more complex needs to the appropriate internal teams.
• Track dealer interactions, adoption progress, and open items in CRM or other internal systems.
• Partner closely with internal cross-functional teams to improve dealer experience, execution, and program effectiveness.
• Share dealer feedback to help improve processes, materials, and program performance.
• Represent the organization at dealer and brand events as needed, with travel up to 50% to support dealership engagement, training, and field execution.

Your work will directly contribute to the successful rollout and adoption of innovative programs across a wide network of dealerships. By building strong relationships and providing essential training, you will enable partners to effectively engage with customers and drive significant business outcomes. You will be a key driver in enhancing the overall customer experience and solidifying the client’s position as a leader in the industry.

• Bachelor’s degree in marketing or equivalent training.
• 2-4 years of experience in a related field.
• Strong communication and relationship-building skills.
• Ability to explain programs, processes, and value propositions in simple, customer-friendly language.
• Strong follow-through and organizational skills in a fast-paced environment.
• Ability to manage multiple dealer relationships and open items simultaneously.
• Problem-solving mindset with the ability to navigate questions and coordinate across teams.
• Comfort working in CRM, support tools, and standard business systems.
• Self-starter who can work independently while collaborating effectively with cross-functional teams.
• Experience in a role requiring 50% travel to dealerships.

• Experience in dealer support, field support, inside sales, account management, customer success, or call-center operations.
• Familiarity with automotive retail, dealership operations, related industry topics, or products and services.
• Ex…