Resident Services Coordinator - Alma, Nugent Square and Studio , East Palo Alto & Moun

Wage Range:
Minimum $26.79 - Maximum $31.26 an hour

The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles (universal, targeted, intensive) to residents at single or multiple assigned properties. The RSC I provides first level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma-informed, coaching-based practice to advance resident stability, mobility, and wellbeing outcomes.

Working under supervision of the RSM, the RSC I delivers Tier 1 universal programs directly (workshops, wellness checks, community events), provides coaching-based first level support to residents across domains, and facilitates warm handoffs to partner-delivered specialists when intensive or specialized services are needed. The role ensures accurate documentation in EHRSI's CRM (Salesforce), embeds equity and resident voice into daily practice, and contributes to EHRSI's partnership-enabled, cost-neutral service delivery model.

The ability to effectively coordinate first level support and facilitate appropriate specialist referrals directly impacts EHRSI's mission by allowing residents to maintain housing stability for longer periods, enhancing quality of life, and advancing equity and opportunity for all.

• Caseload Ratio: Approximately 25–60 active resident relationships at across assigned properties (aligned to 1:150 family, 1:125 senior, 1:100 PSH ratios)
• Deployment: Site-­based; assigned to one property (family, senior, or supportive housing)
• Location: Varied property locations across EHRSI portfolio
• Transition
  
  Note:
  
  In 2026, RSC‑I roles operate within existing staffing, focusing on tiered bundle delivery and accurate outcome tracking. From 2027 onward, RSC‑I becomes part of a regional operations structure supported by Partner‑Delivered Specialists (Youth, Health, Financial Coaching) and central functions (Training & QA, Outcomes & Analytics, Resident Voice, Partnership Development).

• Deliver Tier 1 Universal Programs Directly
  • Facilitate community‑building activities: workshops, wellness checks, social clubs, community events
  • Coordinate after school programs, youth activities, and parent engagement workshops
  • Provide technology access support, digital literacy training, and basic troubleshooting
  • Deliver financial literacy workshops and employment readiness activities
  • Organize health fairs, food distribution, and preventive wellness initiatives
• Provide Coaching‑Based First Level Support Across All Service Domains
  • Housing Stability:
    Support lease compliance conversations, mediate with property management, connect residents to emergency rental assistance, and provide housing transition guidance
  • Economic Stability:
    Facilitate basic budgeting conversations, support job applications, assist with benefits enrollment (Cal Fresh, SNAP, Medi‑Cal), and connect residents to employment resources
  • Health & Wellness:
    Help residents enroll in health insurance, schedule appointments, provide medication adherence reminders, conduct wellness checks, and identify when clinical intervention is needed
  • Digital Inclusion:
    Troubleshoot basic technology issues (WiFi, email, passwords), teach digital literacy skills, connect residents to internet subsidy programs (ACP, Lifeline), and provide homework help
  • Youth & Family:
    Deliver after‑school programs, facilitate parent workshops, connect families to school resources, and identify developmental or behavioral concerns requiring specialist support
• Recognize when first level support is insufficient and initiate referrals to partner‑delivered specialists under supervision (legal aid, clinical health navigation, behavioral health counseling, intensive employment services, specialized youth programming). When other service organizations are not available, may deliver direct services within scope of practice and under supervision.

• Respond to resident crises and…