Temp Case Manager-Mt. View CWSP

Position:
Case Manager, Temporary Report to:
Program Manager

Shift: Mon-Fri

Location:

Cold Weather Shelter Program, Mountain View

Employment Type:

Temporary, Full Time, Non-Exempt Compensation: $32.20/Hourly This role is temporary from September 2026 through April 2027

ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Cold Weather Shelter Program offers a safe environment for women and families in Mountain View during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve.

They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

REPORTING RELATIONSHIPS This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES Direct Services (70%)Provide case management services. This may include:

Initial enrollment

Security and safety support of participants

Ongoing needs and status assessments

Budgeting

Information and referral

Crisis de-escalation

Safety planning, risk assessment, and mandated reporting

Employment and benefits assistance

Advocacy

Other direct service provision

Collaborate with community partners regarding support services for the participants

Maintain open lines of communication, and provide regular updates to supervisor

Engage in the consistent application of evidence-based practices

Maintain professional relations and conduct

Meet regularly with program participants at a frequency determined by the participant's needs

Documentation (20%)Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation

Participate in ongoing analysis of, and program alignment with, industry best practices

Proactively and consistently improve the quality and effectiveness of program services

Conduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDATGeneral (10%)Attend all meetings and training relevant to this position

Assist with office-related tasks as needed

Assist with other duties assignedBENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT At Home First, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

Home First is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex,…