Temp Shift Supervisor-CWSP Mt. View P​/T

Position:
Temporary Shift Supervisor

Location:

Cold Weather Shelter Program, Mountain View

Reports to:

Program Manager

Shift: Swing/Overnight

Employment Type:

Temporary, Part Time, Non-Exempt Compensation: $38.47 Hourly This is a temporary benefited role for the term of the program from current September 2026 thru April 2027.ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs.

With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Cold Weather Shelter Program offers a safe environment for women and families in Mountain View during the winter season. The Shift Supervisor is responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and shelter floor.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.

Home First is a culturally diverse company in a similarly diverse community, and the Shift Supervisor desires to work with people from a variety of social and economic backgrounds. To that end, the Shift Supervisor cultivates a connected and mutually supportive team.

REPORTING RELATIONSHIPS This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES Direct Client Service (90%)Works collaboratively with Program Manager to ensure service delivery standards are met Responsible for the care, safety, Security and supervision of program participants, guests, and staff

Supports and oversees basic safety and security for participant, guests and staff

Implement and enforce shelter guidelines and site rules for program participants

Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage

Review and approve schedules, PTO requests and timecards

Assist with interviewing, recruiting, and onboarding staff

Ensure the minimum staffing requirements per shift are met Participate in staff progressive discipline including development of Corrective Action Plans Ensure incident reports are accurate and submitted in a timely manner

Welcome guests to the facility, including program participants, volunteers, staff, and community members, as applicable per site Ensure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staff

Provide supervision, job coaching, training, and support to staff

Meet with each staff individually on a regular basis

Ensure rooms are booked and cleaned for workshop providers

Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

Adhere to Home First’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model

Complete and submit Behavioral Contracts, and Violation notices as needed

Ensure…