Temp Resident Advocate-CWSP Mt. View

Position:
Resident Advocate, Temporary

Location:

Cold Weather Shelter Program, Mountain View

Reports To:

Program Manager

Shift: Swing & Overnight

Employment Type:

Temporary, Full Time, Non-Exempt Compensation: $28.11/Hourly Temporary Assignment:
September 2026 through April 2027

ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas.

REPORTING RELATIONSHIPS This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES Direct Client Service (90%)Responsible for the care, safety and supervision of program participants and guests

Implement and enforce Home First guidelines and site rules

Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members

Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days Complete intake of potential participants including thorough and accurate VI-SPDAT assessments

Work with participants to execute their personalized housing plan Provide direct guest support with developing, updating, and reassessing housing plans

Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

Adhere to Home First’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model

Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed

Provide information, referrals, housing resources, and program support to program participants

Distribute clothing, linens, toiletries, and any other items supplied by the program

Restock program supplies and submit supply order request in a timely manner

Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner

Conduct shelter floor, facility, and perimeter checks

Assist with set-up and break-down daily and for any special events or activities

Complete and file all paperwork in a timely manner

Maintain professional conduct, attitude and appearance

Communicate to and delegate tasks to next shift

Maintain confidentiality regarding clients, personnel and other internal agency affairs

Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community

Maintain compliance with agency/ site policies and procedures

Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention

Commit…