Full Stack Engineer, Integrations Platform Mountain View

Staff Full Stack Engineer, Integrations Platform, Otter - Mountain View

Location:

Mountain View, CA

At Cloud Kitchens and Otter, we are building the "Operating System" for the physical world of food. The Integrations Platform Team connects restaurants to delivery apps (Uber Eats, Door Dash) and Point of Sale systems (Toast, Square). We are hiring a Staff Full Stack Engineer to own the Merchant Onboarding & Connection Experience. You will build the interfaces and orchestration layers that allow a non-technical restaurant owner to securely connect, configure, and monitor their critical business tools without needing to call support.

You will bridge the gap between our complex backend sync engines and our customers. You will design the self-serve architecture that automates the provisioning of third-party integrations.

• Architect the "Connection Wizard": Design and build the full-stack flows that guide merchants through complex authentication dances (OAuth2, API Keys, Credential Vaults) for hundreds of different platforms.
• Build "Connection Health" Observability: Create user-facing dashboards that visualize the invisible. Build real-time interfaces that show a merchant exactly why a menu sync failed or if their POS is currently online, translating raw backend error logs into human-readable status indicators.
• Simplify Configuration Management: Build dynamic, data-driven interfaces that automatically adapt to the unique configuration requirements of each new integration partner without needing frontend code changes for every vendor.
• Drive the "Self-Serve" Initiative: Move the company away from manual, support-ticket-driven onboarding to a fully automated, product-led experience.

• Out-of-Band Authentication: How do we handle integrations that throw curveballs mid-setup, such as sudden SMS 2FA challenges, email verification loops ("Click this link to continue"), or Captchas?

• Full Stack Fluency: 8+ years of experience across the stack, with deep expertise in modern frontend frameworks (React/Type Script) and robust server-side development.
• Complex State Management: Deep understanding of managing client-side state (React Query, Redux, Context) in applications that require high data consistency and real-time updates.
• API Design: Experience designing internal APIs (REST or Graph
  
  QL) that support complex UI requirements, specifically for configuration and settings management.
• Component Architecture: Experience building or maintaining a design system. Ability to build reusable "Configuration" components across different integration types.

• B2B / SaaS
  
  Experience:
  
  Experience building onboarding flows for B2B tools where the setup involves connecting external accounts.
• Schema-Driven UI: Experience using JSON-Schema or similar technologies to generate UI forms dynamically from backend definitions.
• Operational Empathy: You care about the "Sad Path" and what the user sees when things go wrong, not just the happy path of a successful login.

• Define the First Impression: You are responsible for the very first experience a customer has with our product. Onboarding failures impact churn and your work has high visibility.
• Tangible Value: You directly reduce toil and support-ticket volume, helping restaurant owners get back to cooking rather than debugging software.

This role is based in our Mountain View office with onsite collaboration. The base salary range for this role is $176, per year. Actual compensation will be determined on an individual basis and may vary based on experience, skills, and qualifications. Base salary is one part of total rewards, which may include equity and a performance-based bonus.

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• 401(k)
• Discretionary vacation days
• 8 paid holidays per year
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Benefits are subject to change at the company's discretion.