Principal Inbound Product Manager, AI Assistant; Assistant Store - MoveWorks
Listed on 2026-02-12
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Software Development
AI Engineer
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Moveworks Business Unit
At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As a Staff Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world.
Our mission is to win the Front Door by being a daily assistant for all employees.
As a Principal Product Manager, you will lead the development of the Assistant Store, a marketplace for Specialized Assistants. These are custom Assistants configured with a curated selection of resources, a specific system prompt, and targeted actions. The Assistant Store will drive proliferation of the Specialized Assistants to employees of our customers.
What You Will Do:Co-lead the development of the Assistant Store and lead the launch to our customers.
Partner closely with other PMs, Web, platform, and UX to identify critical capabilities needed to ship delightful and performant AI-powered products.
Translate ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution.
Stay ahead of the curve on AI trends and research, turning cutting‑edge developments into strategic product bets and differentiated features.
Build alignment across cross‑functional partners by clearly communicating product vision, roadmaps, and outcomes.
End‑to‑end product management experience (7+ years) owning technically complex, high‑impact products — ideally with building platforms for machine learning or generative AI products. Bonus points for having launched features that delivered measurable impact by solving real user problems with AI.
Typically possess 15+ years of overall varied technical experience.
Deep familiarity with web concepts and a track record of working closely with engineers to build web products.
Have an understanding of the similar marketplace products such as OpenAI GPT Store, Google Gemini Gems, & Microsoft Marketplace.
Strong technical acumen or a technical degree (B.S. or M.S. in CS or related field), enabling you to dive deep on system architecture, APIs, and infrastructure‑level decisions.
Proven success shipping enterprise‑grade products to large user bases — including developing rollout strategies, customer feedback loops, and go‑to‑market coordination for features that scale to hundreds of thousands or millions of users.
Exceptional written and verbal communication skills — from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars.
Sharp analytical and problem‑solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes.
Demonstrated strength in cross‑functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision.
A balanced approach to strategy and execution: able to think long‑term while consistently delivering high‑impact work in the near term. You lead with both empathy and urgency.
Startup DNA — you thrive in fast‑paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch.
For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales…
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