Senior Manager, Core Platform - Moveworks

Company Description

Moveworks

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category.

Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by Service Now, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining Service Now’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact.

Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of Service Now and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a technical lead and manager of the Core Platform team, you will be responsible for leading the team in building the core platforms. As Moveworks grows fast, the platform team is tasked with designing and operating reliable and resilient platforms and frameworks that enable multiple products and our engineering teams to build customer facing capabilities very rapidly.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with machine learning, search, product, data, and full stack teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

• Oversee and evolve core platform building blocks and frameworks with focus on developer productivity, reliability, scalability, performance, and security.
• Closely work with machine learning, search, product, data, and frontend teams, understand their platform needs, influence roadmap, lead and execute on various projects.
• Architect and build out the core platforms such as content ingestion platform, crawler framework, permissions enforcement platform, identity platform, content retrieval platform etc.
• Define methodologies and metrics to measure performance of core services, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks stack.
• Hire and mentor engineers in the team and foster a culture of technical excellence, collaboration and continuous improvement.

• Hands on technical leader with a strong sense of ownership - proactively leading complex platform initiatives from conception through delivery and…