Senior Software Engineer, Agentic AI Platform - Moveworks

Senior Software Engineer, Agentic AI Platform - Moveworks

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of Service Now and the agility of a high‑growth company. We are looking for world‑class talent to help us extend agentic AI to every employee across every corner of the business.

Picture yourself scaling and optimizing a cutting‑edge Generative AI product that offers instant assistance to enterprise users. You will work at the core of Moveworks Generative AI product, collaborating closely with machine learning experts and cross‑functional teams to iterate rapidly over new ideas and make informed decisions using user behavior data.

Construct an extensive product infrastructure, complete with user‑friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain‑specific conversational experiences.

Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.

Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real‑time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.

Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.

Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user‑friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.

Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.

A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.

A passion for optimizing systems and improving performance. You are well‑versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.

The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast‑paced coding and execution, embracing rapid iterations to deliver results.

Strong communication skills to effectively articulate rationales and design approaches. You have a cross‑functional awareness that enables you to collaborate seamlessly with various teams.

A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.

5+ years of professional development experience, specifically in building systems at scale.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion,…