Software Engineer, Agentic AI Platform

Staff Software Engineer, Agentic AI Platform

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Required in Office

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we transform how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

We invite you to join our Conversation Engine team and work at the core of Moveworks’ Generative AI product. Your main focus will be scaling and optimizing our conversation engine to meet growing enterprise demands, supporting hundreds of millions of users across multiple chat channels, and enhancing our end‑to‑end product infrastructure with engineering quality and robustness.

• Construct an extensive product infrastructure with user‑friendly interfaces for engineers and configurators to customize and optimize generative AI models, collect user data, adapt to diverse enterprise use cases, and deliver domain‑specific conversational experiences.
• Design scalable API abstractions for our conversation platform that support popular chat clients (e.g., MSTeams, Slack, Web) and provide a neutral API for building other engineering system components.
• Optimize the dialog engine to handle varied conversational features, incorporate private domain knowledge per enterprise customer in the cloud, enable real‑time multilingual translation, and maintain a low memory footprint, low latency, and streamlined development for application engineers.
• Champion best practices for coding patterns, API design, scalability, robustness, and optimization, fostering a culture of excellence and continuous improvement among fellow engineers.
• Provide comprehensive insights and visibility into the performance of our conversational AI product, implementing a robust logging and tracing framework, user‑friendly debugging and triaging tools, and automated metrics for monitoring and analysis.
• Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

• A strong foundation in computer science and software engineering, with expertise in building scalable systems.
• A deep understanding of clean, modular, and scalable API design, and the ability to champion best coding practices and influence fellow engineers.
• A passion for optimizing systems and improving performance, with experience in tracing, logging, and metrics frameworks and a systematic approach to identifying and resolving latency bottlenecks, race conditions, and throughput limitations.
• The ability to independently research new requirements and develop innovative solutions, thriving in a fast‑paced coding and execution environment that embraces rapid iterations.
• Strong communication skills to articulate rationales and design approaches, and a cross‑functional awareness that enables seamless collaboration with various teams.
• A bachelor's degree or higher in computer science or a related field.
• 7+ years of professional development experience, specifically in building systems at scale.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to Service Now employees depending on the nature of their work and location. Eligibility for a work persona is determined by Service Now using the distance between your primary residence and the closest Service Now office.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category…