Product Manager - Agent Twin

Product Manager - Agent Twin

As the Product Manager for Agent Twin at Scaled Cognition, you will shape a core part of the company’s future. Agent Twin lets business owners define and ship production-ready, deterministic agents, straight from transcripts to deployment. This role demands an exceptional blend of technical depth, customer obsession, and visionary leadership.

• Define and execute the product strategy and roadmap for Agent Twin
• Be obsessively focused on customer discovery, interviewing users, and translating complex customer experience (CX) challenges into clear product requirements.
• Design ideal customer journeys and novel interaction patterns for agent development, driven by a deep understanding of user experience.
• Leverage your technical skills (Python/AI coding tools) to build quick prototypes and proof-of-concepts, communicating complex ideas clearly to engineering.
• Partner with engineering and research to ensure the transition from transcript data to production-grade agents is seamless, reliable, and scalable.

• Are customer obsessed, prioritizing their needs and pain points above all else.
• Are UX obsessed, capable of designing intuitive customer journeys and cutting-edge agent interaction patterns.
• Are technically inquisitive, always seeking to understand underlying architectures to ensure policy fidelity and deterministic action execution.
• Enjoy diving deep into data to unearth insights and understand how well pipelines are working.
• Are unafraid to ask tough, clarifying questions to challenge assumptions and drive the product toward maximum impact and reliability.

• Proven experience as a Product Manager, preferably owning a technical, platform, or enterprise SaaS product.
• Strong technical background with hands‑on coding proficiency and the ability to use AI coding tools for rapid prototyping and effective communication with engineers.
• Demonstrated experience in defining and launching products based on ideal customer journeys and deep UX insight.
• Excellent written and verbal communication skills, capable of synthesizing complex technical concepts for business and technical audiences.
• Bonus:
  Prior experience working with function calling LLMs, structured instructions, or complex agentic frameworks.
• Bonus:
  Experience in the customer service (CX), contact center, or BPO space.