Software Engineer, Agentic Systems - Moveworks

Staff Software Engineer, Agentic Systems
- Moveworks

• Full-time
• Employee Type:
  Regular
• Region: AMS
  - North America and Canada
• Work Persona:
  Required in Office

We're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave.

• Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
• Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
• Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.
  
  IO
• Structured concurrency — Python asyncio Task Groups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
• Observability infrastructure — Open Telemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
• Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

Deep experience in at least 3 of these areas:

• Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
• Concurrent/async programming:
  Python asyncio, Go go routines, structured concurrency, cancellation handling
• Database systems for infrastructure:
  DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
• Observability:
  Open Telemetry, distributed tracing, span context propagation, Prometheus metrics

• 7+ years building production backend/infrastructure systems
• Strong in Python or Go (ideally both)
• Experience designing and operating systems that handle real traffic at scale
• Comfort with ambiguity — these are novel problems without textbook solutions

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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