Software Engineer- Salesforce

Job Summary

CSOD is seeking an experienced Salesforce Developer to design, develop, enhance, and support enterprise solutions on the Salesforce platform with a primary focus on IT Service Management (ITSM) and HR service delivery / HR case management modules. This role will build scalable business solutions, support platform modernization initiatives, and enable the migration and transformation of IT and HR workflows from legacy platforms into Salesforce.

• Design, develop, test, and deploy scalable Salesforce solutions supporting ITSM, employee service, and HR business processes.
• Build and enhance custom Salesforce applications, objects, flows, automations, and user experiences to support service operations, employee support, and internal business workflows.
• Develop solutions using Apex, Lightning Web Components (LWC), Aura components, Visualforce, SOQL/SOSL, platform events, and Salesforce APIs.
• Configure and customize Service Cloud / Salesforce-based case management and request fulfillment solutions for IT and HR use cases.
• Translate business requirements into technical designs and deliver robust, maintainable, and secure solutions aligned with platform best practices.
• Support the full software development lifecycle activities including technical design, development, unit testing, deployment, defect resolution, and post‑production support.
• Develop and support Salesforce solutions for incident/case management, service requests, approvals, task orchestration, intake forms, notifications, escalations, SLAs, knowledge, and service operations workflows.
• Support HR service delivery / employee service processes, including employee change requests, onboarding/offboarding, approvals, payroll‑related workflows, and internal employee support processes.
• Partner with IT and HR stakeholders to modernize and optimize business processes on Salesforce, ensuring alignment with operational needs and employee experience goals.
• Build automation and workflow solutions that reduce manual effort, improve turnaround times, and strengthen process consistency across IT, HR functions, and custom applications.
• Support the migration or transformation of service workflows from legacy platforms into Salesforce while preserving critical business functionality and improving overall process efficiency.
• Design and implement integrations between Salesforce and enterprise systems such as HRIS, identity/access systems, payroll platforms, IT tools, notification services, and other internal/external applications.
• Develop and maintain API‑based integrations using REST/SOAP APIs, middleware, platform events, external services, and integration frameworks.
• Support secure and reliable data exchange, synchronization, and workflow orchestration across systems.
• Ensure data quality, integrity, and appropriate security controls across ITSM and HR‑related objects and processes.
• Support data migration, transformation, and validation activities for new implementations, enhancements, and platform transitions.
• Configure and maintain Salesforce platform capabilities including Flows, approval processes, assignment rules, queues, case routing, email notifications, permissions, profiles, permission sets, sharing rules, and role hierarchy.
• Implement secure solutions aligned with enterprise security standards, audit requirements, and least‑privilege access principles.
• Support environment management, release management, and deployment processes across sandbox and production environments.
• Follow coding standards, documentation practices, and platform governance processes to ensure sustainable long‑term supportability.
• Work closely with business analysts, product managers, administrators, architects, HR teams, IT teams, and support teams to define requirements and deliver business value.
• Participate in design sessions, backlog refinement, sprint planning, demos, and solution reviews.
• Provide technical guidance on Salesforce capabilities, limitations, and recommended solution patterns for ITSM and HR processes.
• Support UAT, production issue troubleshooting, and ongoing optimization efforts for Salesforce‑based service management solutions.
• Create and maintain…