Manager , Software Development; Platform

Intuit's Payments Platform (PPF — Payments Processing Framework) is the core infrastructure powering money movement across Quick Books, Bill Pay, GoPayment, and Merchant Payments — processing billions of dollars in transactions annually. As Group Engineering Manager for Payments Platform, you will lead a team of 40–60 engineers and 3–5 engineering managers, owning the reliability, evolution, and delivery of Intuit's most critical payment processing systems.

This is a hands‑on leadership role. You will set technical direction, drive quarterly roadmap execution, and partner closely with Product, Finance, Risk, and Compliance stakeholders to deliver measurable business outcomes — including total processing volume (TPV), cost of payments, and platform availability.

• Own end-to-end delivery of the Payments Platform roadmap across Bill Pay, Merchant Payments, Gateway, and PPF core infrastructure.

• Drive quarterly sprint execution across multiple sub‑teams, maintaining high engineering velocity while managing reliability and compliance requirements.

• Lead major platform migrations and modernization programs (e.g., payment authorization service migrations, event bus modernization, API‑first platform evolution).

• Establish clear engineering operating rhythms: sprint reviews, incident retrospectives, KPI tracking, and cross‑team dependency management.

• Set architectural direction for the payments processing framework — distributed systems, real‑time transaction processing, idempotency, and settlement infrastructure.

• Guide adoption of modern engineering practices: progressive rollouts, chaos engineering (Gameday), multi‑region active/passive failover, and observability (Splunk, golden signals, Pager Duty).

• Evaluate and drive AI‑first capabilities within the payments platform, including intelligent routing, anomaly detection, and agentic automation of operational workflows.

• Ensure platform meets PCI‑DSS, SOX, and Intuit's security and compliance standards without sacrificing delivery velocity.

• Lead, coach, and develop 3–5 engineering managers and their teams; build a strong leadership bench with clear succession paths.

• Foster a culture of ownership, engineering excellence, and customer‑first thinking — where teams understand the business impact of their systems.

• Partner with recruiting to attract and retain senior engineering talent.

• Drive performance management, calibration, and career growth conversations across the org.

• Partner with Product Management to co‑own initiative prioritization and roadmap trade‑offs.

• Work closely with Risk, Compliance, and Finance teams to ensure platform decisions account for regulatory requirements and cost of processing.

• Represent the Payments Platform org in leadership reviews, architecture forums, and incident post‑mortems.

• Collaborate with peer engineering teams (Wallet, Gateway, Risk, Reconciliation) to align on shared infrastructure and resolve cross‑team dependencies.

• Own platform SLAs for availability, latency, and error rates across production payment flows.

• Drive reduction in MTTD and MTTR through improved alerting, runbooks, and on‑call practices.

• Lead quarterly KPI reviews tied to TPV, cost per transaction, processing success rate, and platform reliability.

• 12+ years of software engineering experience, with 5+ years leading engineering managers in a multi‑team organization.

• Proven track record delivering large‑scale payments, fintech, or financial infrastructure platforms in production.

• Strong technical depth in distributed systems, real‑time transaction processing, cloud‑native architectures (AWS), and high‑availability design patterns.

• Experience owning engineering delivery against business KPIs — not just technical metrics.

• Demonstrated ability to partner effectively with Product, Finance, Risk, and Compliance stakeholders.

• Track record of building and developing high‑performing engineering teams at senior/staff levels.

• Experience with payment processing systems, card networks, ACH/Fed Now/RTP, or settlement…