Manager , Software Development; Platform

Manager 3, Software Development (Payments Platform)

Category:
Software Engineering

Location:

Mountain View, California
Job

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as Turbo Tax, Credit Karma, Quick Books, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit's Payments Platform (PPF — Payments Processing Framework) is the core infrastructure powering money movement across Quick Books, Bill Pay, GoPayment, and Merchant Payments — processing billions of dollars in transactions annually. As Group Engineering Manager for Payments Platform, you will lead a team of 40–60 engineers and 3–5 engineering managers, owning the reliability, evolution, and delivery of Intuit's most critical payment processing systems.

This is a hands‑on leadership role. You will set technical direction, drive quarterly roadmap execution, and partner closely with Product, Finance, Risk, and Compliance stakeholders to deliver measurable business outcomes — including total processing volume (TPV), cost of payments, and platform availability.

Platform Delivery & Execution

• Own end‑to‑end delivery of the Payments Platform roadmap across Bill Pay, Merchant Payments, Gateway, and PPF core infrastructure.
• Drive quarterly sprint execution across multiple sub‑teams, maintaining high engineering velocity while managing reliability and compliance requirements.
• Lead major platform migrations and modernization programs (e.g., payment authorization service migrations, event bus modernization, API‑first platform evolution).
• Establish clear engineering operating rhythms: sprint reviews, incident retrospectives, KPI tracking, and cross‑team dependency management.

Technical Leadership

• Set architectural direction for the payments processing framework — distributed systems, real‑time transaction processing, idempotency, and settlement infrastructure.
• Guide adoption of modern engineering practices: progressive rollouts, chaos engineering (Gameday), multi‑region active/passive failover, and observability (Splunk, golden signals, Pager Duty).
• Evaluate and drive AI‑first capabilities within the payments platform, including intelligent routing, anomaly detection, and agentic automation of operational workflows.
• Ensure platform meets PCI‑DSS, SOX, and Intuit's security and compliance standards without sacrificing delivery velocity.

Team Leadership & Development

• Lead, coach, and develop 3–5 engineering managers and their teams; build a strong leadership bench with clear succession paths.
• Foster a culture of ownership, engineering excellence, and customer‑first thinking — where teams understand the business impact of their systems.
• Partner with recruiting to attract and retain senior engineering talent.
• Drive performance management, calibration, and career growth conversations across the org.

Cross‑functional Partnership

• Partner with Product Management to co‑own initiative prioritization and roadmap trade‑offs.
• Work closely with Risk, Compliance, and Finance teams to ensure platform decisions account for regulatory requirements and cost of processing.
• Represent the Payments Platform org in leadership reviews, architecture forums, and incident post‑mortems.
• Collaborate with peer engineering teams (Wallet, Gateway, Risk, Reconciliation) to align on shared infrastructure and resolve cross‑team dependencies.

Operational Excellence

• Own platform SLAs for availability, latency, and error rates across production payment flows.
• Drive reduction in MTTD and MTTR through improved alerting, runbooks, and on‑call practices.
• Lead quarterly KPI reviews tied to TPV, cost per transaction, processing success rate, and platform reliability.

Required

• 12+ years of software engineering experience, with 5+ years leading engineering managers in a multi‑team organization.
• Proven track record delivering large‑scale payments, fintech, or financial infrastructure platforms in production.
• Strong technical…