Software Engineer- CXI

Overview

As the Staff Software Engineer for Customer Experience Intelligence, you will architect and deliver Databricks’ AI‑native vertical workflow platform, building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end‑to‑end operational workflows.

• Architect the Agentic Ecosystem:
  Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next‑generation Enterprise Agentic Framework.
• Scale across multiple domains:
  Build a vertical modular, multi‑tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal, and all ticket‑based workflows across the company.
• Engineer Reliability:
  Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic‑based systems.
• Orchestrate Complex Workflows:
  Design state‑machine and agentic workflows that seamlessly evolve from human‑in‑the‑loop validation to fully automated execution.
• Enterprise‑Grade Observability:
  Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI‑driven business decisions.
• Cross‑Functional Leadership:
  Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
• Raise the Bar:
  Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate:
  Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.

• BS or higher degree in Computer Science or a related field.
• Extensive backend development experience designing, building, and maintaining high‑throughput production systems.
• Proven success deploying enterprise‑grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large‑scale internal or external traffic.
• Hands‑on experience with ML‑assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi‑cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Local Pay Range: $164,200—$225,700 USD.

Databricks offers comprehensive benefits and perks including health insurance, 401(k), equity, paid time off, and additional resources for employees in each region.

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We consider all applicants without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.

If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.