Principal Product Designer, Moveworks

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category.

Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by Service Now, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining Service Now’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact.

Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of Service Now and the agility of a high‑growth company. We are looking for world‑class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At Service Now (including Moveworks), we embrace representation from all professional and personal backgrounds and cultures. This diversity fuels creativity, empathy, and innovation across our teams.

This role sits within the Product Design organization and focuses on Agent Studio, Moveworks’ enterprise platform for building, testing, and deploying AI agents and automations across systems. Designers here play a critical role in shaping product strategy and partnering closely with product management and engineering from the earliest stages of problem definition through launch and iteration.

As a Principal Product Designer, you will lead the design vision for Agent Studio, while also playing a key role in bridging the Moveworks’ Agent Studio experience with core Better Together Moveworks+ Service Now umbrella initiatives. You’ll operate at both the strategic and executional levels—driving clarity in a complex, fast‑evolving Agentic AI space.

• Lead the end‑to‑end design of Agent Studio, a unified workspace where developers and teams build AI agents, design logic, test workflows, and create integrations across enterprise domains (HR, IT, Finance, etc.).
• Shape how both technical and non‑technical users build, test, and deploy agentic AI workflows across complex enterprise systems.
• Turn highly complex concepts—automation, integrations, orchestration, and AI behavior—into intuitive, scalable product experiences.
• Drive large, cross‑functional initiatives, partnering with product and engineering to influence product strategy and long‑term platform direction.
• Lead UX strategy and opportunity definition in the Agentic AI and automation space, identifying where design can unlock step‑change user…