Road Supervisor

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.

As a Road Supervisor
, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders. You may also serve as a protection driver, operating a vehicle as needed to support service coverage, lead by example, and ensure excellent customer service for our riders.
This is a full-time, in-person, shift-based position requiring approximately 40-45 hours per week (8-9 hour shifts) in-person based out of our Mountain View location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• Hold a valid California Class B Commercial Driver’s License (CDL) with Passenger Endorsement, current medical certification, and no restrictions preventing the operation of the company’s Grech, Freightliner, or Van Hool Motorcoaches, including air-brake equipped vehicles. Must maintain a driving record that meets company and insurance requirements.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the city and community of Mountain View.
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with all customers and the public
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary range: $39-42 / hour
• Hours/
  
  Shifts:
• Split shifts: 6:00am - 11:00am and 3:00pm - 6:00pm
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Ready to join the ride?

Via is an equal opportunity employer.