Consumer Lending Customer Relation Coordinator

About 1st Security Bank

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

We are recognized as Puget Sound’s Best Places to Work for 10 years in a row and a bronze medal winner in the Puget Sound Business Journal's Best Workplaces contest. We are consistently rated a 5‑star bank in Washington State by Bauer Financial.

The Customer Relations Coordinator must have a passion for ‘wowing’ internal and external customers. This role is also responsible for responding to phone calls, emails, and written correspondence along with other administrative duties. The coordinator helps customers get the most out of a product or service and builds long‑term relationships to ensure satisfaction.

• Serves as first point of contact for Consumer Lending between Indirect Dealers, customers, and internal bank departments
• Promote a positive attitude and provide exceptional customer service to customers and co‑workers.
• Embraces 1SB Core Values and leads by example.
• Respond to customer complaints with professionalism, empathy, and patience.
• Follow up with customers to ensure satisfaction with the resolution.
• Maintains knowledge of bank products and services to ensure proper correspondence.
• Following up to provide status updates and confirming complete resolution.
• Build rapport and maintain strong customer focused relationships.
• Coordinate daily operations for Consumer Lending team ensuring accurate process workflow.
• Manage multiple incoming queues while executing requests with a high level of accuracy.
• Support the Consumer Analyst and Processing teams with daily loan approvals and fundings.
• Follows Banks policies and procedures.
• Basic understanding of consumer loan products, systems, and terminology.
• Basic knowledge of all applicable regulations pertaining to this position is required.
• Performs other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long‑term disability insurance.
• 401(k) matching program.
• Paid sick and vacation time.

• Relationship Driven – we strive to “WOW” each other and our customers.
• Ethical – fair, honest and act with integrity.
• Lead by Example – maintain a positive attitude, show respect for others, and have some fun.
• Accountable – we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player – dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams – we encourage each other to reach for our dreams.
• Diversity – we celebrate diversity and support equality for all.
• Community Oriented – we actively support our communities and the bank's CRA initiatives.
• Open and Honest Communication – always professional, responsive, and timely.

• Must be proficient at multitasking with a large emphasis on attention to detail.
• Passion for providing extraordinary customer service.
• High School Diploma.
• 3–5 years of customer service experience.
• Excellent communication, problem‑solving and interpersonal skills.
• Empathy, patience, and a genuine desire to help customers’ needs.
• Knowledge of administrative functions and best practices.
• Strong information management, organization, planning and detail orientation.
• Demonstrated initiative, reliability, ability to multi‑task, and manage responsibilities.
• Professional personal presentation; proper manners, and appropriate discretion and confidentiality.

Proficient in Microsoft Office products and other database software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the…