Mortgage Loss Mitigation Specialist ; Mortgage Collector

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Coordinating mortgage and home equity delinquent loan repayment; analyzing customers’ financial position; negotiating with customers (and/or attorney) in order to recommend workout solutions; loan restructuring, and deed-in-lieu negotiations. Assist customers in pursuing alternatives to foreclosure.

• Provide consistent follow up on delinquent mortgage and home equity accounts ranging from 3-120 days delinquent through inbound and outbound collection phone calls.
• Follow and adhere to all policies and procedures pertaining to portfolio loan default management as well as Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA loan servicing requirements.
• Process correspondence from customers, insurance companies, branches, etc.
• Process check-by-phone, debit card payments, and online payments as needed.
• Negotiate payoff balances on mortgage and home equity loans, when applicable.
• Send accounts out for Door Knocks to establish live contact with delinquent customers.
• Ensure loans meet pre-foreclosure servicing requirements, when necessary.
• Provide customer service to branches and other departments.
• Answer general loan questions from customers and internal departments/branches.
• Perform other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• Relationship Driven – we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical – fair, honest and act with integrity.
• Lead by Example – maintain a positive attitude, show respect for others, and have some fun!
• Accountable – we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player – dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams – we encourage each other to reach for our dreams.
• Diversity – we celebrate diversity and support equality for all.
• Community Oriented – we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication – always professional, responsive, and timely.

• High school diploma or equivalent and at least one year experience within a financial institution preferred.
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred.
• Knowledge of FDCPA, CFPB, All Reg, Investor and regulatory guidelines is desirable.
• Ability to work well in a fast-paced team environment.

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.