Consumer Loss Mitigation Specialist ; Consumer Collector

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

Responsible for collecting on past due and charged off loans, credit cards, and checking accounts. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

• Provides exceptional customer service via phone, email, and internal department interaction
• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus
• Responsible for incoming and outgoing collection phone calls on past due loans daily
• Processes Check by Phone payments and Cash Advance payments over the phone daily
• Answers general loan questions from customers via phone and email daily
• Reviews loans for accuracy between loan servicing systems daily
• Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis
• Forwards customer requests to other Loan Servicing teams for processing on a regular basis
• Processes correspondence from customers, insurance companies, branches, etc. on a regular basis
• Introduction to Skip Tracing and Door Knock requests
• Introduction to account Repossessions
• Introduction to Bankruptcy case reviews and Charge Off accounts
• Performs other duties and tasks as assigned

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• Relationship Driven we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical fair, honest and act with integrity.
• Lead by Example maintain a positive attitude, show respect for others, and have some fun!
• Accountable we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams we encourage each other to reach for our dreams.
• Diversity we celebrate diversity and support equality for all.
• Community Oriented we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication always professional, responsive, and timely.

• High school diploma or equivalent and at least one year experience within a financial institution preferred
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred
• Ability to work well in a fast-paced team environment
• Proficient with MS Office products

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
• The employee must be able and willing to interact frequently with internal departments within both the Loan Servicing Department and the Bank.

Salary Range: $21.00 to $24.00 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.