Retail Operations Specialist

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the
Puget Sound's Best Places to Work for 10 years in a row
and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the
Puget Sound's Best Places to Work for 10 years in a row
and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsible for assisting with the day to day operational oversight of retail branch employees and assisting with diverse and operational projects.

Include the following:

• Review and process daily reports for the Retail. Report to manager any identified learning opportunities
• Assists Retail Support by participating in the call queue and inbox for all branch staff.
• Travel to 1st Security Bank locations as needed for staffing needs.
• Process incoming Docu Sign requests received from branches
• Ability to explain, implement, and update processes and procedures as directed.
• Ability to identify weaknesses in current bank processes to improve operational efficiency and customer experience.
• Participates in Core Release Testing
• Assist with manual updates to the Core as needed.
• Able to open all new account types, (business, consumer, trusts, estates, etc.)
• Assist with branch reviews to ensure audit remediation adherence
• Knowledgeable in Retail Branch Operations
• Professional oral and written communication skills and follow-up when corresponding with employees and customers.
• Adheres to 1st Security Bank’s Core Values, policies and procedures.
• Ability to multitask, prioritize responsibilities, and maintain organization in a fast-paced environment
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.
• Ability to work with minimal supervision.
• Performs other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take…