Product Specialist - Mountlake Terrace, WA

Job Type
:
Full-time

Pay
: $70,000 - $80,000 per year

CRM Product Specialist will assist in leading the development, customization, and optimization of our instance of Zoho CRM as well as related Zoho applications (Zoho Analytics, Zoho Sign, Zoho One, Zoho Forms, Zoho Flow, etc.). This role reports to the Technical Program Manager.

• Work closely with the primary owner to become a subject matter expert for Zoho CRM and related Zoho One applications.
• Act as the first point-of-contact and deliver resolutions for internal Tier 1 and 2 tickets related to Zoho products.
• Lead projects related to the design, development, and deployment of custom Zoho CRM module solutions using Deluge scripting.
• Collaborate with internal stakeholders to gather requirements, translate business needs into technical specifications, and deliver tailored CRM workflows, automations, and dashboards.
• Manage end‑to‑end Zoho CRM implementations, including data migration, automated workflow rules, system configuration, user training, and post‑launch support.
• Integrate Zoho CRM with third‑party platforms using APIs, Webhooks, JavaScript, Python, and HTML/CSS.
• Monitor system performance, troubleshoot issues, and continuously optimize CRM processes to improve user experience and data integrity.
• Collaborate with vendors and Zoho support to resolve technical issues and ensure timely delivery of enhancements.
• Develop and maintain technical documentation, including SOPs, user guides, and system architecture diagrams.
• Conduct post‑project reviews to evaluate outcomes, gather feedback, and implement improvements for future initiatives.

• Expertise in managing Zoho CRM and Zoho One suite, including hands‑on experience with Deluge scripting and custom module development.
• Strong understanding of CRM best practices, data modeling, and customer lifecycle management.
• Proficiency in JavaScript, Python, and HTML/CSS for building custom functions, integrations, and UI enhancements.
• Experience with architecture solutions using automation tools such as Logic Apps or Microsoft Power Automate.
• Ability to manage multiple projects simultaneously in a fast‑paced, evolving environment.
• Strong analytical and problem‑solving skills with a proactive, “figure‑it‑out” mindset.
• Excellent communication skills with the ability to explain technical concepts to non‑technical stakeholders.
• Highly organized, self‑motivated, and capable of working independently with minimal supervision.

• Bachelor’s degree and 4–6 years of experience in CRM administration.
• 2–4 years’ experience individually building and deploying custom functions to solve CRM problems in JavaScript, Python, Deluge, or other scripting languages.
• Proven track record of successful CRM implementations and customizations built and deployed by you.
• Experience working with cross‑functional teams and executive leadership.
• Personal vehicle required due to travel between worksites or other locations.
• Ability to lift up to 50 lbs. occasionally.

The position is based in‑person at the Headquarters location and requires travel to all Mindful Support Services office locations, including occasional out‑of‑state business trips.

• 75% employer‑covered Health, Dental & Vision benefits plan.
• 401(k) savings plan with employer matching upon eligibility.
• 8 paid holidays.
• 15 PTO days accrued annually.
• Professional and career development opportunities.
• Compensation evaluated with opportunities for advancement.

We are an equal opportunity employer. Applicants from all fields are encouraged to apply. Background check required.