Deposit Ops Specialist - Cards

Position Summary

Provides excellent service and support as an integral part of the Deposit Operations team.

• Effectively prioritize internal and external requests, building strong relationships between operations and the entire Bank
• Provide excellent customer service, delivering support and answering internal and external inquiries by phone or email
• Professional oral and written communication skills and follow-up when corresponding with employees and customers
• Prepare and mail various daily notices
• Place Debit and Credit card orders, handle card maintenance & disputes
• Ability to understand and execute risk assessment processes – Process Visa CAMS / Card tracker alerts
• Prepare and review multiple reports and logs – daily, weekly, monthly, quarterly
• Support Branch requests – Card denial troubleshooting, Card Valet troubleshooting, various research, general card related questions
• Assist manager with research and projects related to Deposit Operations products, processes and procedures
• Review current processes, make recommendations for improvement
• Cross train to perform other functions in Deposit Operations as requested
• Adheres to 1st Security Bank’s Core Values, policies and procedures

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• High School Diploma or GED equivalent
• Ability to multi-task and work under pressure and manage competing deadlines while maintaining a positive attitude.
• Must be detail-oriented while maintaining a high degree of responsiveness and flexibility in performing tasks.
• Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes.

To perform this job successfully, an individual should be proficient in Microsoft Office Products, have 45+ WPM typing speed, and 10-key experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee will primarily operate in a general office environment, using office equipment such as a phone and computer.
• The noise level in the work environment is moderate compared to a private office with light foot traffic and office equipment.
• The employee must be able and willing to work in an open environment and able to interact frequently with other departments.

Salary: $20.00 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.