Software Development Engineer III, Microsoft Dynamics 365

## Software Development Engineer III, Microsoft Dynamics 365

Apply locations:
Mountlake Terrace WAtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R28879
** Workforce Classification:
** Hybrid
* * Join Our Team:
Do Meaningful Work and Improve People’s Lives
** Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:
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** Software Development Engineer III**, you will analyze, design, code, test, maintain, debug, and modify software, applications, packaged applications, and systems for local, networked, web, mobile or cloud based technologies generally in an agile team environment.
** This is a hybrid role located on our campus in Mountlake Terrace, Washington.
***
* What you’ll do:

*** Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
* Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
* Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
* Optimize performance, usability, and automation for CSR call, chat, and email flows.
* Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
* Monitor, troubleshoot, and improve reliability and adoption of D365 features.
* Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
* Analyze moderate risk business needs to determine solutions. Design solutions on various platforms by studying requirements and information needs.
* Translate moderately complex system requirements into code using multiple programming languages and/or tools. Develop and modify code and system set-up based on program specifications. Apply CICD (Continuous Integration/Continuous Deployment).
* Perform testing using both unit testing and test automation and document test results. Participate in testing associated with cross-functional project team efforts.
* Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems. Create SDLC (Software Development Lifecycle) artifacts.
* Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.
* Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met. Begin to provide feedback to peers on designs.
* Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
* Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.
** What you’ll bring:
**** Required Qualifications
*** Bachelor’s Degree in Computer Science, Information Systems, or a related field.* (5) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.* (5) years of any D365 experience.
* Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
* Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
* Experience with…