Branch Consultant​/Inhouse advisor

Sanlam Developing Markets (SDM), a wholly‑owned subsidiary of Sanlam Life Limited, is one of South Africa’s leading financial services providers for entry‑level and emerging middle‑market customers. SDM delivers a broad portfolio of affordable financial solutions, including funeral insurance, education savings, life cover and personal accident plans, with a focus on retail products and group schemes.

• Promote Sanlam Retail Mass (SRM) products and increase market share.
• Provide sound financial advice and a high level of client service in a branch setting.
• Identify opportunities for cross‑selling value‑added services and client optimisation.

• Deliver sales and maintain an in‑depth understanding of SRM product ranges.
• Assess customers’ needs, financial goals and means to recommend the most suitable products.
• Continuously update customers on new products or changes to existing products and incorporate the implications on their portfolio.
• Validate client details in line with product and regulatory requirements and submit new business through the appropriate channels.
• Conduct due diligence to identify and flag risks.
• Manage capacity to prioritise daily appointments while allowing space for walk‑in clients.
• Maintain client profiles and provide ongoing service and retention activities.
• Send payment reminders, follow up on queries and address potential issues.
• Report on NTUs and implement corrective actions where needed.
• Manage and improve the persistence of client payments for both branch and client.
• Work with clients on alternative payment arrangements and process them accurately.
• Provide service in line with client experience standards, guiding policy cancellations, offering alternatives, resolving inquiries, and escalating when necessary.
• Adhere to compliance and quality standards, keep registration and product knowledge current, capture CPD points, and flag potential fraud.
• Maintain proper records of advice and log all activities per regulations and SOPs.
• Report daily activities through relevant technology platforms and compile data for weekly and monthly reports.
• Support ad‑hoc requests from the Retail Branch Manager.

• Matric (Grade 12).
• RE5 advantage.
• FAIS compliant (Wealth Management) as per DOFA requirements.
• Complete Class of Business training within 12 months of employment.

• Client service.
• Sales and cross‑selling tactics and strategies.
• Regulatory requirements and guidelines for insurance sales and advice.
• Knowledge of insurance products.

• 1 year of experience in sales or marketing.
• Experience with in insurance branches is an advantage.

• Persistence in achieving targets.
• Analytical skills.
• Technological orientation.
• Sales and influencing skills.
• Critical thinking.
• Strong verbal and written communication.
• Customer service orientation.
• Organisational skills.
• Adaptability and willingness to learn.