Dispatcher, Customer Service​/HelpDesk

We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!
 Sea Town Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.
 This position is full-time onsite at our location in Mukilteo.
 Duties/Responsibilities:
 Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
 Manages large amounts of incoming phone calls from customers and technicians
 Collects and enters customer information
 Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
 Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
 Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
 Scheduling projects for technicians
 Managing scheduled projects with organization and detail
 Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
 Determine whether or not the company provides the services that the customer is requesting.
 Performs other related duties as assigned.
 Required Skills/Abilities:
 Excellent communication skills including active listening.
 Service-oriented and able to resolve customer grievances.
 Proficient computer skills with the ability to learn new software.
 Ability to memorize scripts and company pricing for general calls
 Empathetic and patient
 Ability to work in a team environment
 Ability to multitask with minimal errors
 Reliable employee

Education and Experience:

High school diploma or equivalent.
 Experience in the trades is a plus
 Experience in booking appointments
 Experience in Microsoft;
Excel, Word, Teams, and Power Point
 Experience in Finance or Accounting is a plus
 Previous dispatch experience
 Previous experience with Plumbing is a plus
 Benefits:
 Competitive Wages
 Accrued PTO at 1 hour for every 40 hours worked
 40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO
 7 Paid Holidays
 Medical/Dental/Vision
 401k with 100% company match up to 3% and 50% match up to 5%
 Comfortable breakroom stocked with snacks
 Opportunity for Advancement
 Monthly bonuses
 Ongoing Professional Training Classes
 Onsite gym
 Company Parties and Events
 Working for a company that value all employees.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
 Must be able to lift up to 15 pounds at times
 #SEAP
 Pay Range
 $18—$24 USD
 About Seatown:
 Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice.

Our company culture is something that any of our employees would say is like no other in Washington!
 We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.
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