Tour Guide

Job Summary

Dexian is seeking a Tour Guide for an opportunity with a client located in Mukilteo, WA.

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products
• Actively creates exceptional experiences for a diverse audience
• Creates a positive impression of the Company, reflecting values in all activities and in all contact with the public
• Memorizes and delivers extensive scripted material and approved messaging to guests
• Actively incorporates script updates and new content as required
• Practices continuous learning with supplemental material and Company news
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
• Learns gallery and exhibit content and actively engages with visitors to share information accurately
• Facilitates interactive experiences with general public, groups and event guests
• Proactively addresses and/or reports safety issues or concerns
• Assists with evacuating guests during emergencies and implements safety training practices as needed
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations
• Works a flexible schedule which may include early mornings, mid‑days, and evenings, plus weekends and holidays as tour and event schedules require
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings
• Other duties as assigned

• 1 or more years’ related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid‑days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six (6) hours per shift

• Six months’ experience giving public tours and/or public speaking
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Education/experience typically acquired through basic education (e.g., High School diploma/GED) and typically 4 or more years’ related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate + 2 years’ related work, Bachelor, etc.)

• Current required schedule:
  Thursday through Monday, 100% onsite
• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3‑4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

• Successful training completion is a contingency of employment
• Engages customers proactively. Creates a positive impression of the Company, reflecting company values in all activities and in all contact with the public
• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately
• Facilitates interactive experiences with general public, groups and event guests as requested
• Proactively addresses and/or reports safety issues or concerns
• Uses good judgment and teamwork to collaborate effectively on staffing coverage and rotations
• Completes mandatory training assignments in a…