Tour Guide

Job Summary

Dexian is seeking a Tour Guide for an opportunity with a client located in Mukilteo, WA.

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products
• Actively creates exceptional experiences for a diverse audience
• Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public
• Memorizes and delivers extensive scripted material and approved messaging to guests
• Actively incorporates script updates and new content as required
• Practices continuous learning with supplemental material and Company news
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
• Learns gallery and exhibit content and actively engages with visitors to share information accurately
• Facilitates interactive experiences with general public, groups and event guests
• Proactively addresses and/or reports safety issues or concerns
• Assists with evacuating guests during emergencies and implements safety training practices as needed
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings
• Other duties as assigned

• 1 or more years’ related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six (6) hours per shift

• Six months’ experience giving public tours and/or public speaking
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years’ related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years’ related work, Bachelor, etc.)

• Current required schedule:
  Thursday through Monday, 100% onsite
• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

• Successful training completion is a contingency of employment
• Engages customers proactively. Creates a positive impression of The Company, reflecting company values in all activities and in all contact with the public
• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately
• Facilitates interactive experiences with general public, groups and event guests as requested
• Proactively addresses and/or reports safety issues or concerns
• Uses good judgment and teamwork to collaborate effectively on staffing coverage and rotations
• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings
• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all company and Brand Experience policies and procedures
• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
• Proficient with ticketing system and functions, and other locations as trained and assigned

• Business casual appearance standards
• Footwear must meet factory safety requirements

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.