Visitor Relations Tour Guide

Job Description

Job #217548

Chipton-Ross is seeking 11 Tour Guides for a contract opportunity in Mukilteo, WA.

• 1 or more years’ related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed Client content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Client Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits.

In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about Client products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for full-time positions which will include work on weekends and holidays. Client Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth. Duties may include (but are not limited to):

• Successful training completion is a contingency of employment.
• Engages customers proactively. Creates a positive impression of The Client Company, reflecting Client values in all activities and in all contact with the public.
• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with general public, groups and event guests as requested.
• Proactively addresses and/or reports safety issues or concerns.
• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Client and Client Brand Experience policies and procedures.
• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
• Proficient with ticketing system and functions, and other locations as trained and assigned.

• Must be able to work in standing or walking positions for up to six (6) hours per shift
• Six months’ experience giving public tours and/or public speaking
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Any experience with client and/or client Future of Flight

• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning…