Member Engagement Rep

• Location 10601 47th Pl W,Mukilteo, WA, 98275,United States
• Base Pay $18.41 - $20.42 / Hour
• Relocation Expense Covered No
• Employee Type Non-Exempt Part Time
• Required Degree NONE
• Manage Others No

• Phone

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our childcare programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.

We look forward to having you on our YMCA team!

* The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.

• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Entry level sales – follow sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Perform other duties as assigned

• Strong interpersonal and problem solving skills
• Basic computer skills/knowledge required
• Fluency in second language desired

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines
• Arrive on time ready for shift, clock in/out within timekeeping system

• Accepts and demonstrates the Y’s values
• Demonstrates a desire to serve others and fulfill community needs
• Recruits volunteers and builds effective, supportive working relationships with them
• Works effectively with people of different backgrounds, abilities, opinion, and perceptions
• Builds rapport and relates well to others
• Seeks first to understand the other person’s point of view and remains calm in challenging situations
• Listens for understanding and meaning; speaks and writes effectively
• Takes initiative to assist in developing others

• Makes sound judgments, and transfers learning from one situation to another
• Embraces new approaches and discovers ideas to create a better member experience
• Establishes goals, clarifies tasks, plans work, and actively participates in meetings
• Follows budgeting policies and procedures, and reports all financial irregularities immediately
• Strives to meet or exceed goals and deliver a high-value experience for members

• Pursues self-development that enhances job performance
• Demonstrates an openness to change and seeks opportunities in the…