Manager, IT Cloud Services, DevOps & HelpDesk- Hybrid

At Health First, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1,000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends.

We stand resolute in our commitment and determination to make a lasting impact.

We are seeking a highly skilled and motivated hands‑on Manager - IT Cloud Services, Dev Ops, and Help Desk to join our team. The ideal candidate will be responsible for all Cloud and OnPrem infrastructure and services, Dev/Ops, and internal Help Desk services.

• Plan, design, and participate hands‑on implementation of solutions to the overall cloud strategy.
• Plan, design, and execute infrastructural projects including but not limited to Azure, microservices, servers, databases, Kubernetes services, and provisioning.
• Design, configure, tune, and implement Azure and application observability, monitoring and logging solutions.
• Manage internal end‑user Help Desk Team, technologies, and services.
• Deploy, configure, and maintain services in production, UAT, QA and development environments, on Azure platform and On‑Prem.
• Enable infrastructure using Terraform and automation using scripts like Python and Power Shell.
• Oversight of CI/CD pipelines in Azure Dev Ops.
• Management of network infrastructure and ensuring alignment to security standards and guidelines.
• Oversight and mitigation of security vulnerabilities.
• Oversight of database strategy and maintenance operations, including Azure Data Lake Storage, Data Factory and Databricks services.
• Configure, maintain, and monitor RESTful APIs.
• Design, configure and maintain multiple Azure services like Azure API Management, App Services, Service Bus, Key Vault, Storage include Blob and File Shares, Communication services, etc.
• Troubleshoot performance and availability issues in production and investigate unexpected behavior in all environments.
• Ensure documentation of processes, procedures, configurations, and deployment plans.
• Gather front‑end requirements and interact with corporate technology partners, where applicable. Propose, learn, and leverage technology tools to expand our capability to deliver on our responsibilities.
• Other duties as assigned.

• Deep working knowledge and expertise in operating systems, network concepts, protocols, and architecture. Microsoft/Linux operating systems, active directory, OSI.
• Strong experience with Azure cloud, Kubernetes, and microservices architecture.
• Technical ability in Java, Spring Boot, Angular and Node JS, .NET/C# and knowledge of both current and legacy architecture, software development practices, and conventions.
• Strong experience with Rest APIs
• Experience managing SSL/TLS certificates.
• Experience with messaging systems like Rabbit
  
  MQ or ActiveMQ
• Strong understanding of Identity and Access Management protocols like SSO, OIDC, OAuth including RBAC roles and ACLs in Azure and Entra .
• Strong GIT experience and working knowledge of SRE/Dev Ops practices and CI/CD tools.
• Strong experience with observability/monitoring tools like Dynatrace, Azure Monitor, etc.
• Strong experience with Infrastructure as a Code practices and Terraform.
• Strong skills in one or more scripting languages (Power Shell, Python or equivalent).
• Strong experience with Container/Orchestration technologies (Docker, Kubernetes) including Azure Kubernetes service.
• Experience with Azure Application Firewall (WAF) rules.
• Experience with Jira.
• Familiarity with Azure Databricks, Azure Data Factory and Azure Data Lake
• Ability to collaborate effectively by engaging both application and infrastructure SMEs, as well as by assisting technical and non‑technical colleagues.

• Strong analytical and creative problem‑solving skills with attention to detail.
• Consistently provide friendly and engaging customer service to internal and external customers.
• Management and mentoring of team.
• Demonstrate initiative and self‑direction,…