Senior Epicor ERP Administrator & Business Systems Analyst

Position Summary

The Senior Epicor ERP Administrator & Business Systems Analyst is Karman’s senior, hands‑on individual contributor for administering, supporting, stabilizing, and continuously improving the Epicor ERP environment, with primary emphasis on Epicor Kinetic. The role combines deep technical and functional Epicor capability with business systems analysis and operational problem solving to improve platform reliability, process execution, data quality, reporting, controls, and user adoption.

Reporting to the Director, Enterprise Platforms & Business Systems, this role owns day‑to‑day technical and functional delivery for Epicor while working within enterprise priorities, architecture, controls, and standards established by the Director and business process owners. The position will resolve complex production issues, translate approved requirements into supportable solutions, and strengthen documentation, cross‑training, and support practices across Karman’s sites.

The ideal candidate is equally comfortable working directly in Epicor and facilitating process discussions with Operations, Finance, Supply Chain, Manufacturing, Engineering, Quality, Programs, Cybersecurity & Compliance, Infrastructure & Site Operations, Enterprise Integration & Technology PMO, AI, Data & Automation, vendors, and site leadership. This is not a generic ERP analyst, a pure developer, or a people‑management role; it requires a technical‑functional practitioner who connects system decisions to operational, financial, compliance, and customer outcomes.

• Establish trusted day‑to‑day ownership of Epicor Kinetic operations, production issue resolution, and stakeholder communication across sites.
• Stabilize the current environment by reducing recurring incidents and backlog, documenting configurations, integrations, and support procedures, and reducing key‑person dependency.
• Strengthen access, change, testing, evidence, recovery, and data‑quality disciplines that support SOX, CMMC, reliable financial reporting, and operational continuity.
• Partner with the Director and business process owners to deliver prioritized improvements that advance One Team / One System, on‑time delivery, and financial performance.
• Prepare for multi‑site standardization and M&A integration, including acquired‑site assessment, data readiness, migration, cutover, training, and post‑go‑live stabilization.

• Administer, support, monitor, and continuously improve the Epicor ERP environment across enterprise and site operations, with primary emphasis on Epicor Kinetic.
• Provide advanced functional and technical support for Epicor users, business process owners, and site teams across manufacturing, supply chain, inventory, planning, engineering, quality, costing, finance, order management, and program execution.
• Troubleshoot complex issues involving transactions, configurations, workflows, reports, integrations, security, performance, and user access; use root‑cause analysis to reduce recurring problems rather than repeatedly treating symptoms.
• Maintain and support Epicor security roles, menus, dashboards, BAQs, BPMs, Application Studio components, alerts, forms, workflows, user‑defined fields and tables, reports, and other approved configurations.
• Own disciplined triage and execution across Epicor incidents, requests, enhancements, and recurring problems, using Director‑established priorities, service expectations, escalation paths, and stakeholder communication standards.
• Support Epicor upgrades, patches, environment refreshes, release planning, testing, cutover, rollback, and post‑release stabilization in partnership with business owners, Infrastructure, Cybersecurity, and vendors.
• Develop runbooks, recovery procedures, support documentation, and cross‑training that reduce key‑person dependency and strengthen operational continuity.

• Partner with Operations, Finance, Supply Chain, Manufacturing, Engineering, Quality, Programs, and site leaders to understand business process needs, control requirements, operational priorities, and ERP pain…