Senior ERP Administrator & Business Systems Analyst

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Full Time Technical Mukilteo, WA, US

30+ days ago Requisition

Salary Range: $ To $ Annually

Karman Space & Defense is a leader in the rapid design, development, and production of critical, next‑generation system solutions that align with the U.S. Department of War and its allies’ core mission priorities, and meet the accelerating demand for access to space. Building on nearly 50 years of success, we deliver Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs.

In this role, you will serve as the senior hands‑on practitioner responsible for stabilizing, administering, supporting, and improving Karman’s Epicor ERP environment, with primary emphasis on Epicor Kinetic. You will combine technical and functional expertise to resolve complex issues, strengthen processes, improve data quality, support reporting needs, and enhance operational reliability across all sites.

Responsibilities

• Administers, supports, monitors, and improves the Epicor ERP environment across enterprise and site operations with a focus on Epicor Kinetic.
• Provides advanced functional and technical support across manufacturing, supply chain, inventory, planning, engineering, quality, costing, finance, order management, and program execution.
• Troubleshoots complex transaction, configuration, workflow, reporting, integration, security, and performance issues, using root‑cause analysis to reduce recurring incidents.
• Maintains Epicor security roles, dashboards, business activity queries (BAQs), business process management (BPM) workflows, Application Studio components, forms, alerts, and approved configurations.
• Leads disciplined triage and execution across Epicor incidents, requests, enhancements, and recurring problems in alignment with established priorities and service expectations.
• Supports Epicor upgrades, patches, environment refreshes, testing, release readiness, cutover, rollback, and stabilization activities.
• Develops runbooks, recovery procedures, documentation, and cross‑training materials to reduce key‑person dependency.
• Partners with functional teams to understand business needs and translate approved requirements into practical Epicor configurations, workflows, reports, data adjustments, or integration solutions.
• Develops, maintains, and supports Epicor reports, dashboards, BAQs, queries, extracts, and operational reporting tools.
• Strengthens master‑data quality and transactional accuracy across customers, suppliers, parts, BOMs, routings, resources, costing, inventory, and financial structures.
• Supports data cleanup, validation, migration, reconciliation, and conversion activities with documented controls and business‑owner approval.
• Configures and enhances Epicor using approved, supportable methods including BAQs, BPMs, Application Studio, dashboards, alerts, forms, data management tool (DMT) packages, reports, and REST services.
• Supports integration troubleshooting, documentation, and sustainable resolution across Epicor and connected systems.
• Administers or supports Epicor user access, role design, segregation of duties, privileged access, and periodic access reviews.
• Supports evidence collection and documentation for audits, assessments, and remediation activities.
• Develops and maintains user guides, job aids, configuration records, knowledge articles, and technical documentation.
• Trains and coaches users, super users, analysts, and process owners to strengthen transaction discipline and…