Installation And Repair Technician

This is a key position in maintaining Whidbey Telecoms track record of excellent customer service. Responsibilities include the installation and maintenance of our telecommunication network and customer premise equipment.

• The installation of optical fiber and copper twisted pair drop cables, test access points, network interface devices, and initial wiring or rewiring of optical fiber-based and copper twisted pair-based subscriber systems.
• Become familiar with all facilities of the local exchange distribution network.
• The installation and maintenance of residential and business managed WiFi services.
• Splicing of copper twisted pair and optical fiber buried cabling both in the outside plant and on customer premises.
• Utilizing tools and test equipment according to best practices for installation, testing, and troubleshooting.
• Customer relations for business and residential customers.
• Work with other teams and departments to accomplish tasks.
• Other duties as assigned.

• Two years minimum experience as an installation & repair technician or other qualifying equivalent experience, preferred.
• Ability to maintain an excellent attendance record.
• Ability to work overtime as required and travel to job and training sites as required.
• Must be available to work on-call and respond to call outs.
• Ability to perform assigned work with minimal supervision.
• Possess a Passport or Enhanced Driver’s license or the ability to acquire one for travel across the US/Canada border to work in Pt. Roberts as needed.
• Possess strong dexterity and hand-eye coordination; ability to distinguish colors.
• Ability to be a Team player.
• Ability to respond and interact in a positive manner to customer issues.
• Ability to communicate (speaking and writing) in English in a clear and easily understood manner.
• Basic computer and smartphone/tablet skills.
• Knowledge of basic networking principles.
• The physical ability to work in confined spaces such as crawl spaces and attics, to climb ladders (including 28-foot ladders for installing aerial drops), and to lift up to 60 pounds is required.

• Valid WA State driver’s license and insurable driving record.
• Pre-employment and on-going drug screens required.
• Must be eligible to work in the USA.

Whidbey Telecom is an Equal Employment Opportunity Employer

Whidbey Telecom is a smoke-free and drug-free workplace

Salary ranges are based on available market data for the business sector and geographic location.

• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Paid holidays
• Employee Assistance Program
• 401(k) - Company matching
• WT Employee service discount (if eligible)
• Other Compensation