Sales Support Administrator

- Maintain Statutory Records:
Ensure all statutory records required for the Mumbai office are accurately maintained and updated in compliance with local regulations.
- Organize Office Requirements:
Coordinate with local vendors and the Supply Chain Management (SCM) team to procure necessary office supplies, including safety equipment, IT resources, and stationery.
- Office Hygiene and Cleanliness:
Provide guidance to the office staff to maintain cleanliness and uphold high standards of hygiene within the office premises.
- Telecom Service Interaction:
Engage with the telecom service repair center to obtain monthly invoicing forecasts. Collect repaired service data and plan for invoicing accordingly.
- CSOE Team Coordination:
Collaborate with the Customer Service Operations and Execution (CSOE) team to ensure accurate invoicing processes.
- Document Upload:
Upload invoices and accompanying documents on the Reliance portal for claims processing.
- Interdepartmental Coordination:
Work closely with the HR and Finance teams to gather necessary documents for uploading on the RJIO portal.
- Payment Follow-Up:
After submitting bills on the RJIO portal, conduct regular follow-ups to ensure timely payment collection.
- Discrepancy Resolution:
Address and resolve any discrepancies promptly to facilitate on-time payment collection.
- Service Team Coordination:
Collaborate with the service team, including the service head, to plan and organize invoicing activities. Collect invoice requests and Minutes of Meetings (MoMs) for accurate invoicing.
- CSOE Interaction:
Engage with the Customer Service Operations and Engineering (CSOE) team to ensure seamless invoicing processes.
- Invoice Submission:
Submit invoices and supporting documents to the customer promptly.
- Payment Follow-Up:
Conduct follow-ups for payment collection in coordination with sales colleagues to ensure timely receipt of payments.
- Pending Payments Management:
Maintain detailed records of pending payments and regularly update the status.
- Monthly Review:
Conduct monthly reviews of pending payments in collaboration with the finance controller to address any issues and ensure efficient payment processing.
- Validate travel claims, attendance of 3rd party vednor employees working at service repaire centre.