More jobs:
Job Description & How to Apply Below
This job is with WTW, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
About the Team
The Market & Client Insights (MCI) team at WTW is a global corporate research & intelligence function that supports business growth by providing high‑quality insights on markets, clients, competitors, industries, and prospects.
Key
Benefits of working with The Market & Client Insights (MCI) team are
Global coverage with expertise across industries
Unbiased perspective — objective intelligence
Efficiency — no need to purchase individual research tools
Actionable insights supporting sales, strategy & marketing
Role Objective
This role is accountable for end-to-end ownership of administrative and financial operations for Market & Client Insights, ensuring accuracy, timeliness, compliance, and continuity - with minimal supervision.
This role requires high reliability, proactive follow-through, and operational judgment.
Core Responsibilities
Financial & Vendor Administration
Independently manage invoice processing, payment tracking, and closure across vendors.
Monitor payment schedules, due dates, and Service Levels to prevent delays or escalations.
Coordinate with finance, procurement, and vendors to resolve discrepancies proactively.
Maintain accurate records of all financial transactions relevant to Market & Client Insights.
Document vendor evaluations and decisions, including:
Summary notes and decision rationale for vendors evaluated but not onboarded
Maintaining a reference log to avoid repeated evaluation of non-viable vendors
Renewals & Contract Tracking
Track contract renewals, subscriptions, and service agreements.
Provide timely reminders to stakeholders ahead of renewal or expiry dates.
Ensure approvals, documentation, and payment readiness are aligned in advance.
Flag risks related to missed renewals or service disruption early.
Documentation & Repository Management
Maintain up-to-date, audit-ready documentation for:
Contracts
Invoices
Renewals
Process operation records
Ensure Market & Client Insights repositories are accurate, current, and consistently structured.
Apply version control and access discipline.
Access Tracking & Repository Governance
Maintain end-to-end access tracking across Market & Client Insights assets, including:
Subscriptions and external tools
Internal repositories and shared drives
Key documents and folders
Monitor and regularly update who has access and who does not, ensuring records remain current.
Add or remove access based on approved requests, role changes, or offboarding inputs, in line with company guidelines.
Coordinate with IT / platform teams where system-level access changes are required.
Maintain an access log to support audits, continuity, and operational hygiene.
Flag outdated, unused, or inappropriate access for review.
Action Tracking & Follow-Through
Track administrative action items across:
Payments
Renewals
Process schedules
Follow up persistently and professionally until closure.
Provide clear status updates and escalation when required.
Complexity & Judgment Expectations
Operates independently across multiple parallel administrative streams.
Anticipates issues before they become blockers.
Exercises judgment on prioritization, escalation, and follow-up cadence.
Balances speed with accuracy, with a high level of attention to detail to prevent downstream impact of errors
Artificial Intelligence & Digital Tool Expectations
Uses digital tools (trackers, shared repositories, automation tools, AI assistants) to:
Track deadlines and dependencies
Improve accuracy and turnaround time
Validates system-generated reminders and outputs.
Continuously looking for low-risk automation opportunities in admin workflows.
Only use company-wide / approved Artificial intelligence tools in line with data privacy, and information security guidelines.
Required Demonstrated Capabilities
Proven experience independently handling invoices, payments, and renewals
High attention to detail and compliance discipline
Strong follow-up rigor and closure mindset
Ability to proactively manage multiple stakeholders, anticipating…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×