Front Office Executive

Role - Front Office Executive

Property:
Taj Hotels

Experience:

Minimum 3+ years in luxury hotel or premium property
Height Requirement: M – 5’11” & above | F– 5’4” & above

Role Overview :
Provide a warm, professional, and seamless guest experience at the hotel’s front desk, ensuring every interaction reflects luxury service standards.

Key Responsibilities:

Welcome and check-in/check-out guests efficiently and courteously
Manage reservations, room allocations, and guest inquiries
Maintain accurate records of guest accounts and hotel operations
Assist guests with requests, complaints, and special services
Ensure the front office area is well-maintained, organized, and visually appealing
Coordinate with housekeeping, F&B, and other departments for smooth operations
Uphold professional grooming, appearance, and service standards

Requirements:

M– 5’11” & above | F– 5’4” & above
3+ years of experience in luxury hotel front office or premium property
Excellent communication, interpersonal, and problem-solving skills
Professional, polished appearance and demeanor
Ability to work in shifts, including weekends and holidays
Knowledge of PMS systems and reservation software is a plus

Perks & Benefits:

Competitive salary and benefits
Professional training and career development
Exposure to luxury hospitality operations
Complimentary or discounted hotel facilities