Restaurant Hostess

Restaurant Hostess

Location:

China Bistro R City Mall

Job Summary
The restaurant hostess is responsible for delivering an excellent guest experience by welcoming guests, managing reservations, handling feedback, and ensuring overall guest satisfaction at the restaurant.

Key Responsibilities
Warmly welcome and greet all guests upon arrival
Manage table reservations and waiting lists efficiently
Coordinate with the service and kitchen team to ensure smooth guest flow
Understand guest preferences and ensure personalized service
Handle guest queries, complaints, and special requests professionally
Ensure guests are comfortable and satisfied throughout their visit
Maintain guest feedback records and share inputs with management
Assist during peak hours to manage crowd flow and guest expectations
Promote restaurant offerings, events, and special menus
Ensure grooming standards and service etiquette are followed

Desired Candidate Profile
Minimum  1–3 years of experience  as GRE / Hostess / Guest Services in a restaurant or hospitality setup
Excellent communication skills (English & Hindi; Marathi preferred)
Pleasing personality with a customer-focused attitude
Ability to handle pressure during busy service hours
Basic knowledge of POS/reservation systems is an advantage
Willingness to work in rotational shifts, weekends, and holidays
Educational Qualification
A graduate or Diploma in Hotel management/hospitality is preferred
Freshers with good communication skills may also be considered
Skills Required
Guest handling & interpersonal skills
Problem-solving and complaint resolution
Professional appearance and grooming
Team coordination
Attention to detail
Why Join Us?
Work with a premium dining brand
Growth opportunities within the organization
Positive and professional work environment