House Manager

Job Purpose
We are seeking an experienced, highly organized, and discreet House Manager to oversee the day-to-day operations of a luxury private residence in Worli, Mumbai. The ideal candidate will ensure the residence operates efficiently, maintain exceptional hospitality standards, manage household staff, coordinate vendors, and provide seamless support to the principals and their family.

Key Responsibilities

Household Operations
Oversee the daily functioning of the residence and ensure impeccable upkeep.
Maintain the highest standards of cleanliness, organization, and presentation.
Develop and implement household SOPs and service standards.
Staff Management
Supervise, schedule, train, and evaluate household staff, including housekeepers, chefs, drivers.
Ensure discipline, grooming, attendance, and performance standards.
Coordinate recruitment and onboarding of domestic staff when required.
Vendor & Facility Management
Coordinate with maintenance vendors, contractors, and service providers.
Schedule preventive maintenance for appliances, HVAC, electrical, plumbing, and security systems.
Ensure timely completion of repairs and annual maintenance contracts.
Inventory & Procurement
Manage household inventory, groceries, consumables, linen, and luxury household items.
Maintain stock records and oversee procurement within approved budgets.
Verify invoices and manage petty cash related to household expenses.
Hospitality & Guest Management
Coordinate guest arrivals, VIP visits, family events, and private functions.
Ensure exceptional hospitality and service standards.
Work closely with chefs and service staff for dining arrangements.
Administration
Maintain household records, staff documentation, warranties, maintenance logs, and expense reports.
Prepare weekly and monthly operational reports.
Ensure confidentiality regarding all family matters.
Security & Compliance
Coordinate with security personnel to ensure the safety of the residence and family members.
Ensure compliance with safety, hygiene, and emergency protocols.

Desired Candidate Profile
Graduate in Hospitality, Hotel Management, Business Administration, or a related field preferred.
3–10 years of experience managing luxury residences, villas, guest houses, or UHNI/HNI households.
Prior experience in luxury hotels or private estate management is an advantage.
Strong leadership, communication, and organizational skills.
High level of discretion, integrity, and professionalism.
Ability to multitask and work flexible hours based on family requirements.
Proficient in MS Office and basic reporting