Guest Relations Executive

Job Title:

Front Office – Guest Relations Executive

Location:

Taj Lands End, Mumbai
Salary:  ₹6–7 LPA
Experience

Required:

2+ Years

Education:

Bachelor's Degree in Hospitality Management / Hotel Management (Mandatory)

Job Summary:

We are looking for a dynamic and customer-focused  Guest Relations Executive (GRE)  to join the Front Office team at  Taj Lands End . The ideal candidate should have excellent communication skills, a passion for guest service, and at least 2 years of experience in front office or guest relations within the hospitality industry.

Key Responsibilities:

Welcome guests and ensure a warm, professional arrival and departure experience.
Handle guest check-in and check-out efficiently.
Address guest inquiries, requests, and complaints promptly.
Coordinate with Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.
Maintain guest profiles and preferences for personalized service.
Handle VIP arrivals and ensure exceptional guest satisfaction.
Ensure adherence to hotel SOPs and brand standards.
Assist in managing room allocations and guest requests.
Maintain accurate records and prepare required reports.
Promote hotel services and facilities to enhance the guest experience.

Eligibility Criteria:
Bachelor's Degree in Hospitality/Hotel Management (Mandatory).
Minimum  2 years of experience  as a Front Office Executive, Guest Relations Executive, or a similar role in a reputed hotel.
Excellent verbal and written communication skills in English.
Strong interpersonal and problem-solving skills.
Well-groomed personality with a professional appearance.
Ability to work in rotational shifts, weekends, and public holidays.
Knowledge of hotel PMS (Opera/Fidelio or similar) will be an added advantage.

Preferred

Skills:

Guest handling and relationship management
Front Office Operations
Customer Service Excellence
Conflict Resolution
Communication & Interpersonal Skills
Time Management
Teamwork
Attention to Detail