Front Office Executive

Job Title:

Front Office Executive

Location:

Mumbai – Taj Lands End
Salary:  ₹5–6 LPA
Open Positions:  4
Experience

Required:

Minimum 5+ Years

Job Summary:

We are looking for a highly professional and well-groomed  Guest Service Associate  to join the team at  Taj Lands End, Mumbai . The ideal candidate should have a strong background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.

Key Responsibilities:

Welcome and assist guests with warmth and professionalism.
Deliver exceptional customer service throughout the guest journey.
Handle guest requests, inquiries, and complaints efficiently.
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service.
Maintain high grooming and presentation standards at all times.
Provide personalized service to VIP and high-profile guests.
Ensure compliance with hotel SOPs and luxury service standards.
Build positive guest relationships to enhance satisfaction and loyalty.
Assist in resolving guest concerns promptly and professionally.
Represent the hotel's brand values through outstanding hospitality.

Eligibility Criteria:
Minimum  5+ years of experience  in a luxury hotel or premium hospitality property.
Excellent communication and interpersonal skills.
Strong customer service and problem-solving abilities.
Professional grooming and polished personality.
Ability to work in rotational shifts, weekends, and public holidays.
Strong teamwork and coordination skills.

Height Requirement (Mandatory):
Male:  5'11  (180 cm) & above
Female:  5'4  (163 cm) & above

Preferred

Skills:

Luxury Guest Relations
Customer Service Excellence
Hospitality Operations
VIP Guest Handling
Communication & Interpersonal Skills
Conflict Resolution
Team Collaboration
Attention to Detail
Professional Grooming & Etiquette