Job Description & How to Apply Below
About The Leela
The Leela Palaces, Hotels and Resorts is India's leading luxury hospitality brand, renowned for combining world-class luxury with the warmth of Indian hospitality. Headquartered in Mumbai and owned by a Brookfield Asset Management-sponsored private real estate fund, The Leela operates thirteen award-winning hotels across key business and leisure destinations in India, with a strong pipeline of future developments.
Recognized multiple times as the World's Best Hotel Brand by Travel + Leisure USA World's Best Awards , The Leela offers immersive experiences rooted in Indian culture, heritage, wellness, and gastronomy. The brand is affiliated with Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.
Why Join The Leela?
Be part of an award-winning luxury hospitality brand.
Work in an environment that values excellence, innovation, and creativity.
Contribute to the growth of an iconic Indian luxury brand.
Access strong career development opportunities.
Create meaningful experiences inspired by India's rich cultural heritage.
Position Overview
Reporting To:
AVP & Vice President – Sales
Location:
The Leela Corporate Office, Mumbai
The Director – Experiences will lead the development and execution of The Leela's portfolio-wide experiences strategy, creating distinctive, destination-led offerings that enhance guest engagement, strengthen brand positioning, and generate incremental revenue. The role will work closely with Sales, Marketing & Communications, Revenue Management, Operations, F&B, Digital, Brand, and hotel teams to identify, curate, commercialize, and scale luxury experiences across the portfolio.
Key Responsibilities
Experience Strategy & Development
Develop and implement the overall experiences strategy and roadmap across The Leela portfolio.
Identify opportunities to create differentiated experiences across culture, heritage, wellness, gastronomy, art, celebrations, lifestyle, and leisure.
Ensure experiences reflect each destination's unique character while remaining aligned with The Leela brand philosophy.
Build a framework for evaluating, launching, and scaling experiences across hotels.
Experience Design & Curation
Conceptualize signature experiences that are memorable, authentic, and commercially viable.
Develop guest journeys and experience narratives.
Curate bespoke experiences for VIP guests, celebrations, events, and luxury travelers.
Establish relationships with artists, chefs, wellness practitioners, cultural experts, and local partners.
Commercialization & Revenue Growth
Develop strategies to convert experiences into revenue-generating opportunities.
Partner with Sales and Revenue Management to package experiences for leisure, corporate, MICE, weddings, celebrations, and luxury travel segments.
Establish pricing, packaging, and commercial models.
Drive upselling and cross-selling opportunities and monitor ROI.
Sales & Business Integration
Integrate experiences into the overall sales proposition.
Develop sales tools, presentations, collateral, and client-facing experience packages.
Support business development efforts through compelling experience-led propositions for strategic accounts and high-value clients.
Partnerships & Collaborations
Build strategic partnerships with luxury brands, cultural institutions, chefs, artists, wellness experts, and premium lifestyle organizations.
Develop collaborations that enhance guest value while supporting commercial objectives.
Ensure all partnerships align with The Leela's brand standards and positioning.
Signature Experiences & Brand IP
Develop proprietary experience concepts and signature brand experiences.
Identify successful property-level initiatives that can be replicated across the portfolio.
Ensure consistency in quality, storytelling, and execution while preserving local authenticity.
Continuously refresh the experience portfolio to maintain exclusivity and relevance.
Luxury Guest Experiences
Design highly personalized offerings for VIPs, HNIs, UHNWIs, and discerning luxury travelers.
Create bespoke experiences for milestone celebrations, repeat guests, and special occasions.
Build experiences that foster emotional connections, loyalty, and repeat visitation.
MICE, Weddings & Celebrations
Develop differentiated experience propositions for MICE, corporate incentives, weddings, and social events.
Partner with Sales and Events teams to create customized itineraries and event experiences.
Enhance guest engagement before, during, and after key events.
Cross-Functional Leadership
Collaborate closely with Sales, Marketing, Revenue Management, Operations, F&B, Brand, Digital teams, General Managers, and Directors of Sales.
Establish governance, quality standards, and operational processes for experience delivery.
Share best practices and successful concepts across properties.
Marketing & Storytelling
Support the creation of compelling narratives and content around experiences.
Identify opportunities for PR, influencer engagement, social media, and brand…
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