RO:Bharat Banking Operations - Program Management - Team

RO:

Bharat Banking Operations - Program Management - Team
INTERNAL USAGE:
No. of Vacancies:
1

Reports to:

DVP/ VP Bharat Banking Ops & Service       Is a Team leader     No     Team Size:

- Grade:
Manager/Sr Manager       Business:
Retail Operation     Department:
Bharat Banking Ops & Service     Sub   -   Department:

- Location:

Mumbai (Hybrid Mode)       Name of Unit       Bharat Banking Ops & Service  Program Management       Role       Bharat Banking Ops & Service  Program Management       

Key Responsibilities
Category      Requirements      Branch Co-ordination  

Experience of handling cross-functional & internal stakeholders    Governance  Exposure to Compliance and Risk metrics like Enterprise Governance, Risk Management & Compliance (EGRC) and for handling Change Management Committee (CMC)/ Product Management Committee (PMC)    Process Review   Exposure to various back-office process, complaints, customer service process in the bank
Exposure to workflows like CRM e-forms etc.
IT Engagement   Experience in BRD preparation and validation.
Basic Understanding of system integration and APIs
Ability to co-ordinate with IT for program implementation within time frame.
Product Engagement  Understanding of the business ecosystem for Operations & Service deliverables, required to meet business objectives.
Vendor Management  Ability to co ordinate with vendors to meet the desired objectives of the project.
Regulatory  Understanding of regulatory requirements for Retails Lending, specifically for Bharat Banking Asset Products like Kisan Credit Card (KCC), Tractor Loan, Farmer Funding products, etc.
Team management  Team player with ability to co-operate & deliver as a team    Improvement Initiatives  

Experience of handling improvement / transformation projects    Others  Understanding of Project management and quality concepts like DMAIC, Design Thinking etc.
Qualifications
Optimal qualification for success on the job is:
Post graduation/Graduation from a recognized institute
12 years+ work experience
Role Proficiencies:
For successful execution of the job, the candidate should possess the following proficiencies, apart from requirements already mentioned under key Responsibilities:
Knowledge of banking products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines