Senior Client Services Manager

Dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands:
Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Operating in over 145 markets worldwide with more than 46,000 dedicated specialists and partnering with 95 of the top 100 global advertisers our collective vision is to be at the forefront of people-centred transformations that shape society.

We are now excited to invite applications for the role of Senior Manager - Account Management with our awesome team in Mumbai.

Roles and Responsibilities:

- Relationship Management:
Serve as the lead point of contact for a portfolio of accounts, fostering long-term partnerships based on trust and results.
- Platform Knowledge:
Having a working knowledge of Paid Media (Google, Meta), Organic Media (SEO and SMO) and Integrated Media
- Strategic Planning:
Deconstruct client briefs to develop integrated communication strategies. You aren't just taking orders; you are suggesting solutions that drive ROI.

- Cross-Functional Collaboration:

Lead internal brainstorming sessions with Creative, Performance Marketing, and Media Planning teams to ensure a unified "360-degree" approach.
- Project Lifecycle Management:
Oversee the end-to-end execution of campaigns, ensuring they are delivered on time, within budget, and exceed quality standards.
- Financial Oversight:
Manage account P&L, including billing, collections, and identifying opportunities for upselling or cross-selling agency services.
- Team Mentorship:
Supervise and mentor Account Executives, providing guidance on professional growth and day-to-day task management.
- Reporting & Analysis:
Present monthly/quarterly reviews to clients, translating complex data into actionable insights and "what's next" strategies.

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.