Warehouse In-Charge

TYPE OF ROLE:
Individual Contributor Role

LOCATION:

Corporate Office, Mumbai.

BU/ DIVISION:
Logistics

JOB PURPOSE:

The Warehouse Operations Manager is responsible for the end-to-end lifecycle of inventory and facility management. This role demands a data-driven leader who can optimize WMS/TMS workflows, manage a large 3rd-party workforce, and maintain "Best-in-Class" standards in SLA, Cost, and Quality. You will be the primary point of contact for resolving complex disputes with both vendors and customers.

KEY RESPONSIBILITIES

1. Operational Excellence (Inbound & Outbound)

- Oversee seamless receiving (Inbound) and dispatch (Outbound) processes to meet daily throughput targets.
- Manage 3rd-party manpower providers, ensuring optimal staffing levels and high productivity.
- Ensure 100% adherence to SLAs for order fulfillment and delivery timelines.

2. Inventory & Systems Management

- Inventory Health:
Maintain 99.9% inventory accuracy through rigorous cycle counting and wall-to-wall audits.
- WMS/TMS Mastery:
Act as the super-user for the Warehouse Management System (WMS) and Transport Management System (TMS) to automate workflows and reduce manual errors.
- Monitor aging stock and implement "First-In, First-Out" (FIFO) or FEFO protocols.

3. Quality, Safety & Infrastructure

- 5S & Safety:
Implement and sustain 5S methodology to ensure a world-class working environment.
- Security:
Oversee site security protocols to prevent pilferage and damage.
- Facility/Infra:
Manage warehouse infrastructure, including MHE (Material Handling Equipment) maintenance and racking integrity.

4. Dispute Resolution & Relationship Management

- Vendor Disputes:
Resolve discrepancies in received quantities, damaged goods, or delayed shipments.
- Customer Disputes:
Address claims regarding short-shipments, wrong items, or delivery quality.
- Act as the bridge between the warehouse floor and the procurement/sales teams.

5. Financial Stewardship & Cost Control

- Manage the operational budget (OPEX) with a focus on cost reduction initiatives.
- Provide detailed reports on "Cost per Line" or "Cost per Unit" to senior management.
- Identify bottlenecks to improve productivity and reduce overtime costs.

EDUCATIONAL

QUALIFICATIONS:

BE /B Tech

WORK EXPERIENCE:

4-10 years preferably in consumer durables industry

NO OF REPORTEES: 3rd Party Workforce