Vice President Operations

The VP – Operations will lead end-to-end operations across a cluster of cities / large regional portfolio for Awfis Space Solutions Ltd. This role is responsible for driving operational excellence, customer experience, revenue enablement, and people leadership across multiple centers  incumbent will act as a strategic partner to business, sales, and central teams, ensuring SOP adherence, cost optimization, and sustainable growth while strengthening the Awfis community and culture.

Key Responsibilities

1. Operational Excellence & Governance

• Own operations across multiple cities / large portfolios, ensuring 100% adherence to Awfis SOPs, policies, and compliance standards.

• Drive process standardization, audits, and continuous improvement initiatives to enhance efficiency and service quality.

• Ensure best-in-class standards for health, safety, hygiene, cleanliness, and security across all centers.

• Oversee pre-opening, stabilization, and steady-state operations of new centers as per defined guidelines.

2. Customer Experience & Retention

• Champion a customer-first mindset, ensuring consistently superior member experiences across all locations.

• Track and improve customer satisfaction metrics, reduce churn, and proactively address escalations.

• Partner with central CX and product teams to translate customer insights into operational enhancements.

3. People Leadership & Capability Building

• Lead, mentor, and develop Cluster Managers, Area Managers, and Community Leadership teams.

• Drive talent planning, hiring, onboarding, performance management, and succession planning.

• Build a high-performance culture focused on ownership, collaboration, and continuous learning.

4. Revenue Enablement & Cost Management

• Enable revenue growth by supporting alliances, partnerships, and upsell/cross-sell opportunities in collaboration with Sales and BD teams.

• Own regional P&L hygiene, including cost controls, vendor optimization, and productivity improvements.

• Monitor center-level and regional financial performance to ensure profitability and scalability.

5. Community Building & Brand Representation

• Strengthen the Awfis community by driving engagement initiatives, member events, and knowledge-sharing forums.

• Act as a senior brand ambassador for Awfis with enterprise clients, partners, and external stakeholders.

• Ensure consistent cultural adoption of Awfis values across all teams and centers.

6. Strategic Planning & Cross-Functional Collaboration

• Translate business strategy into operational execution at scale.

• Collaborate closely with Sales, Real Estate, Design, Projects, Finance, HR, and Central Operations teams.

• Provide data-driven insights and periodic reviews to leadership on operational performance, risks, and opportunities.

Eligibility Criteria

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Experience:

10–12+ years of overall experience, with at least 2 years of stability in one organization.

• Leadership Exposure:
Prior experience as Cluster Manager / Area Manager / Regional Operations Head handling multi-center or city-wide operations.

• Revenue Scale:
Managed annual revenue of INR 75+ million or equivalent portfolio size.

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Education:

Graduate in any discipline; MBA preferred.

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Skills:

Strong proficiency in MS Office; ability to analyze data and present insights.

• Language:
Proficiency in local language(s) preferred.