Senior Operations Manager

- Candidates should be from BPO/BPM Background
- Technical background experience would be Preferred (Troubleshooting)
- International Voice process Experience Mandatory
- Total Experience - 15+yrs
- Relevant Experience - 1+yrs (Senior Manager on paper)
- Education - Any Graduate or 4 years Diploma
- Shifts - US (24x7)
- 5 days working
- Only immediate joiners or who can join by end week of Feb-26 should apply
- Handling Managers, AM's & TL's

- Location:

Airoli, Navi Mumbai
- College degree in Business Management/Administration or equivalent combination of education and directly related experience
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.
- Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
- International Voice Experience; having Outbound experience will have an added advantage
- Shall operate in US shift timings, and would be required to stretch as and when required
- Manager level into International contact center, US
- Appropriate communication and escalation of client issues to multiple levels of site and Operations management
- Client strategies to meet client/corporate goals and objective