Job Description & How to Apply Below
Job description
Designation
- Team Lead
Location
- Mumbai (Goregaon)
⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
Salary: 7 lpa
♂️ ➡️️ Immediate Joiners Preferred ♀️
Responsibilities
- * Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking, Retail Banking, Card, Anti Money laundry, Money Laundry
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
Interested candidates can connect for further details
- simran.
Simran Rana-
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